Bhagooapp Privacy Policy — Your Data, Your Rights

1

Introduction & Scope

Bhagooapp (https://bhagooapp.click) takes user privacy very seriously. This Privacy Policy explains what information bhagooapp collects, how it is used, who it is shared with, and what rights you have.

This policy applies to bhagooapp's website, mobile app (Android and iOS PWA), and all bhagooapp services. By using bhagooapp, you agree to this privacy policy.

If you have any questions or concerns about any part of this policy, you can reach us at any time at support@bhagooapp.click. Our support team is available in Bengali.

2

What data is collected?

Bhagooapp only collects the data necessary to provide its services. The details are outlined below:

Identity & Contact Information

• Full name (as provided at registration)
• Mobile number (for primary identification and OTP verification)
• Email address (optional, but useful for password recovery)
• Date of birth (for age verification — to confirm you are 18+)

KYC information (for identity verification)

• National ID (NID) or passport photo
• Proof of address (required for large withdrawals)
• Selfie photo (for identity matching, where required)

Financial Information

• BKash, Nagad, or Rocket mobile banking number
• Bank account details (required for large withdrawals)
• Transaction History & Amount

Platform Usage Data

• Betting history, preferred games, and markets
• Login time, device used, and operating system
• IP address and approximate location (for fraud detection)
• Browser type and session duration

3

How We Collect Your Data

Bhagooapp collects information through several methods. Each method is transparent and based on your consent:

Directly From You

You provide information directly when filling out the registration form, uploading KYC documents, making a deposit or withdrawal, or contacting the support team.

Automatically

Certain data is collected automatically when you use the bhagooapp website or app — such as cookies, log files, and device information. This data is used to improve the user experience and maintain security.

From Payment Processors

When you transact via bKash, Nagad, or another payment service, that processor confirms to bhagooapp whether the transaction was successful — not your full payment details.

4

How Your Data Is Used

Bhagooapp uses collected data for specific, transparent purposes. The table below provides full details:

Bhagooapp never uses your data beyond the purposes stated above. Any new use of your data will require your separate consent.

5

Data Sharing & Third Parties

Bhagooapp does not sell your personal data. However, limited information may be shared in specific circumstances to keep our services running:

Payment processors

Only the information necessary to process transactions with bKash, Nagad, Rocket, or your bank is shared. These third parties are not permitted to use your data for any other purpose as a bhagooapp customer.

Technology service providers

Bhagooapp works with trusted technology partners for cloud hosting, data analytics, and security services. Only the minimum data necessary to perform each task is shared with these partners, and every partner is bound by strict confidentiality agreements.

Legal obligations

Bhagooapp may be legally required to disclose information in response to law enforcement requests or court orders. Suspicious transactions may be reported to the relevant authorities under anti-money laundering laws.

6

Payment Data Security

The security of payment information on bhagooapp is a top priority. Our policy on this is clear:

• No full bank card numbers are stored on bhagooapp's servers.
• Your bKash, Nagad, or Rocket number is used solely for processing withdrawals.
• Every transaction is verified through a unique token system.
• All payment-related data is stored in compliance with PCI DSS standards.
• If an unusual transaction is detected, your account is automatically placed under temporary protection and you are notified.

7

Cookies & Tracking Technologies

Bhagooapp uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve your experience.

Bhagooapp cookie settings can also be managed through your browser. However, disabling essential cookies may limit certain platform features.

8

Data Retention Period

Bhagooapp does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Once the retention period expires, bhagooapp securely deletes or anonymises your data so you can no longer be identified.

9

Your rights

You have full rights over your personal data on bhagooapp. Contact support at any time to exercise these rights.

To exercise any of these rights, email support@bhagooapp.click or reach out via live chat. bhagooapp will respond within 30 days.

10

Security Measures

Bhagooapp follows the highest industry standards to protect your data. The core elements of our security framework include:

Technical security

• 256-bit SSL encryption with TLS 1.3 on all data transmissions.
• Data at rest is stored with AES-256 encryption.
• Firewall and intrusion detection systems are active 24/7.
• Regular penetration testing is carried out by third-party security experts.
• Two-factor authentication (2FA) is available on all accounts.

Institutional safeguards

• Bhagooapp staff can only access limited information strictly required for their work.
• Every staff member is bound by a confidentiality agreement and receives regular privacy training.
• In the event of a data breach, affected users will be notified within 72 hours.

11

Protection of minors

Bhagooapp strictly prohibits use by anyone under the age of 18. Our policy on this is unambiguous:

• Date of birth is verified at the time of registration.
• Age verification via KYC is carried out in cases where there is reasonable suspicion.
• If a user is found to be underage, their account is immediately closed and all associated data is deleted.
• Bhagooapp never stores or uses data belonging to minors.

If you are aware of a minor using a bhagooapp account, please report it to support@bhagooapp.click immediately. We will take prompt action.

12

Changes to the privacy policy

Bhagooapp may update this Privacy Policy when necessary. How you are notified depends on the nature of the change:

• Minor changes (such as clarifications in wording): only the last updated date on this page will change.
• Moderate changes: you will be notified via app notification.
• For major changes (those affecting your rights or how your data is used): you will be notified by SMS or email at least 7 days before the change takes effect, and your separate consent may be requested.

Continued use of bhagooapp after an update constitutes acceptance of the revised policy. If you do not agree, please withdraw any remaining balance and contact support before closing your account.